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The following links to resources are provided to you as a suggestion. LSI does not endorse any particular author or organization included in these resources. In an emergency situation, please call your local responders and/or 911.

Crisis/De-escalation Tips

You’ll see a common thread in all of these articles and tips about dealing with kids or other family members and conflict. Some of those important points to remember are:

Listen. Hear what they are actually saying – not what you think they mean. Often we are too busy thinking of what we’re going to say next and don’t actively listen. Many have also seen success with active listening.

Remove the win/lose environment. Present a team approach to the problem and forget about who has the last word.

Find an appropriate physical space. Talking in a private, safe and non-threatening environment can be as important as what you actually say.

Give each other space. Sometimes people just need silence or room to work through their frustration.

Focus on emotions instead of fault. Recognize and express how the youth is feeling. When youth see that someone understands and wants to know how they feel, they will be more open to working things through.

Lessons can wait. First calm the youth (and yourself) down. Teaching moments will be much more effective when the youth is no longer upset.

More Crisis/De-escalation Tips

Parenting Tips: Prenatal – Preschool

Parenting Tips:  School-Age Children

Parenting Tips: Teens

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