Important HIPAA Notice for Burlington LSI Clients

Date: 02/25/2019

This notification is to tell you that your personal information may have been exposed. We want to tell you what happened and give you information about what to do if you think your identity has been used by another person.

What Happened

On the weekend of 12/15/2018 – 12/16/2018, the Lutheran Services in Iowa (LSI) office in Burlington was broken into. There were items stolen from the office including an accordion folder that contained client-related documents that had not yet been put into case files. The dates of the stolen documents were from approximately 12/05/2018-12/14/2018.

Types of Information Involved

– Mental Health Information
– Medical Information
– Substance Abuse Information

Investigation by LSI

After learning of the break-in, LSI immediately contacted the police who are currently investigating the incident. Although all client files were locked, the thief broke the locks and stole the client information. Through our assessment, we were able to identify whose information was stolen so we could send letters to the individuals involved. To avoid this occurring in the future, we now have two locks on the filing cabinets which have also been put into a locked office.

Steps You Should Take

LSI must tell individuals when their name and any unique identifying information have been accidentally given to another person. The chance that your information will be misused is small, but we realize you may want to take steps to be sure your information is not used by another person.

If you are concerned that your personal information may be used by another person, you may request free credit reports. Your credit report will tell you if someone has stolen your identity by opening an account using your name.

To order your free annual credit report from the three national credit reporting companies (Equifax, Experian and TransUnion), you can do one of the following:

– Go to www.AnnualCreditReport.com
– Call toll-free 1.877.322.8228
– Write to the Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281

If you suspect your identity has been stolen, please contact your local enforcement officials or call the Attorney General’s Consumer Protection Division at 515.281.5926 or toll-free at 1.888.777.4590. You can also write to the Consumer Protection Division, 1305 E. Walnut St #110, Des Moines, IA 50319.

For information on preventing and dealing with identify theft, go to www.IowaAttorneyGeneral.gov and click on “For Consumers” at the bottom of the page. Please also see www.PrivacyRights.org and www.ftc.gov/idtheft.

If for any reason you suspect that your identity is being misused, we strongly encourage you to report this immediately to law enforcement or call the Attorney General’s Consumer Protection Division.

– Sheriff 319.753.8275
– Police 319.753.8366
– Attorney General 515.281.5926 or toll free 1.888.777.4590

You can also write to the Consumer Protection Division, 1305 E. Walnut, Hoover Building, Des Moines, IA 50319. For information on preventing and dealing with identify theft, go to www.IowaAttorneyGeneral.gov and click on “For Consumers” at the bottom of the page. Please also see www.PrivacyRights.org and www.ftc.gov/idtheft.

Contact Information:

We regret that this situation occurred. If you have any questions regarding this matter, please do not hesitate to contact Bill Kallestad, Vice President of Programs and Services, at 515.271.7339 or Tonya Blasen, Director of Service Quality, at 319.859.3582.

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