PRIVATE: IMPORTANT HIPAA NOTICE FOR BURLINGTON LSI CLIENTS

February 5, 2020

This notification is to tell you your personal information may have been exposed in a recent incident. We want to tell you what happened and to give you information about what to do if you think your identity has been used by another person.

What Happened
In March of 2019, there was an explosion at the church where the LSI Burlington office was located. LSI was initially allowed to go in and retrieve the filing cabinets and other items from the office space; at the time, LSI believed all items were retrieved. On 12/05/2019, a foremen working on the church contacted LSI regarding folders with papers that were left in the office. On 12/11/2019, the foremen returned the items to LSI.

Types of Information Involved
Name
Address
Date of Birth
Social Security Number
Mental Health Information
Medical Information
Substance Abuse Information

Investigation by LSI
After learning of the incident, LSI reviewed the situation. LSI identified that the folders were overlooked in the supervisor’s office when LSI went to remove items from the church after the explosion. Due to the explosion, no one except the foremen and his work crew have been allowed into the church since LSI was initially allowed to go in and quickly remove items. LSI has confirmed with the foremen that documents inside the folders were not reviewed by him or his crew.

Steps You Should Take
LSI must tell individuals when their name and any unique identifying information has been accidentally given to another person. The chance that your information will be misused is small, but we realize you may want to take steps to be sure the information is not used by another person.

If you are concerned that your personal information may be used by another person, you may request free credit reports. Your credit report will tell you if someone has stolen his identity by opening an account using your name.

To order your free annual credit report from the three national credit reporting companies (Equifax, Experian and TransUnion), you can do one of the following:

  • Go to www.AnnualCreditReport.com
  • Call toll-free: 1-877-322-8228
  • Write to the Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281

If you suspect your identity has been stolen, please contact your local enforcement officials or call the Attorney General’s Consumer Protection Division at 515-281-5926 or toll-free at 1-888-777-4590. You can also write to the Consumer Protection Division, 1305 E. Walnut St #110, Des Moines, IA 50319.

For information on preventing and dealing with identify theft, go to www.IowaAttorneyGeneral.gov and click on “For Consumers” at the bottom of the page. Please also see www.PrivacyRights.org and www.ftc.gov/idtheft.

Contact Information:
If you have any questions regarding this incident, please contact the Sara Eveleth, at (319) 768-8721. We sincerely apologize for any problems this may cause you.

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